Feature Article

Why Post-Occupancy Review Is the Future of Design (And How It Can Serve You Now)

A radical new paradigm is on the way for engaging with projects after they’re “completed”—and clients couldn’t be happier.

June 1, 2015

A Harvard researcher carrying a sample through a brand new high-performance lab hip-checks a button on the wall and hurriedly walks through a sliding door. Realizing she’s forgotten something, the researcher abruptly turns around—and walks smack into the glass. Apparently this happens a lot.

Has the IQ of Harvard researchers dropped in the last couple years? No—unless it’s from having their brains addled by walking into self-closing doors. The problem was the timing of the door, not the people using it, suggests Andrea Love, AIA, building science director at Payette and the architect who witnessed this scene of lab slapstick during a post-occupancy review. “There was a very easy adjustment. You just change the setting so it’s open longer.”